There are different levels of technical support. There are Tier I, Tier II, and Tier III. The latter two are the top tiers of technical support, and these professionals handle the most complex issues. They are also known as back-end, high-end, and 3rd line support. These specialists must solve difficult problems and help L1 personnel. They are also...

There are different levels of technical support. There are Tier I, Tier II, and Tier III. The latter two are the top tiers of technical support, and these professionals handle the most complex issues. They are also known as back-end, high-end, and 3rd line support. These specialists must solve difficult problems and help L1 personnel. They are also...

Technical support is a service that provides advice to people who have computer problems. These services are normally over the phone and most large companies outsource their tech support operations. The reason for this is that many people have questions about their computers, and the only way to find the answer to those questions is to call the...